We’re delivering national system services
The national system has been in place since 2013, with services previously delivered by state and territory marine safety agencies. On 1 July 2018, we commenced delivering these services creating one truly national system for all.
For owners, operators and crew of domestic commercial vessels this means one set of rules, one point of contact and one set of fees no matter where you operate in Australia.
We have made it easy for you to interact and transact with us and our service partners.
Online self-service
The quickest and easiest way to apply, renew and pay for certificates and other permits is via our website. New online forms are available to guide you through the application and payment process at a time that suits you. There is also a range of self-service tools and resources to help you keep up to date with your safety obligations.
Talk to an operator
If you need someone to answer a question or guide you through the application process our AMSA Connect team is available from 8 am to 5 pm from Monday to Friday on 1800 627 484. We will refer the more technical enquiries to our specialist teams.
Visit us in person
You can also talk to our regional staff members in one of our 19 offices around Australia. Our team will be on hand to assist you with new processes and systems and give you technical advice about vessel and operations safety requirements. They will also perform compliance and enforcement activities.
Our service partner Australia Post will take payments for all certificate services. You can also lodge certificates of competency applications at one of its 110 participating shops.
Find a service centre nearest you.
We have worked closely with marine safety agencies to make sure you can continue to access the services you need, when you need them. If you experience any problems, please call us on 1800 627 484 or email amsaconnect@amsa.gov.au
We look forward to working with all of our customers to achieve a consistent approach for the safety of domestic commercial vessels, and those who work on them.
Read more about the national system.