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Ask us a question about improvements to passenger safety

Thursday 2 April 2020
From the 31 May 2020, any domestic commercial vessel that carries passengers must meet new requirements for passenger safety. 
passenger safety

If you operate a vessel that takes passengers, you must:

  • Include a procedure in your safety management system to ensure passengers are monitored and accounted for during a voyage. The procedure must allow the master to be able to identify how many passengers are on board at any time.
  • Include an emergency procedure in your safety management system that deals with a missing passenger.
  • Some operators will need to ensure that their procedures include a count of all passengers on board the vessel where one or more passengers embark on, or disembark from, the vessel—including when the vessel departs a landing point along the way or departs a site where passengers may have left the vessel to undertake a water activity.
  • You must also keep a record of the results of any passenger counts in the vessel’s logbook.
  • While many operators already implement measures for passenger monitoring, including conducting headcounts we have strengthened and clarified these requirements as part of Marine order 504. 

If you have a question about how the changes will affect your operation, you can complete our online form now. We will use your questions to create an online Q&A. Alternatively, we will contact you directly to discuss your situation. 

Read more about the regulatory changes to Marine order 504.