On-shore complaint form: Maritime Labour Convention

Use this form to make a complaint about the conditions on your vessel.

You can use this form if you need to make a complaint about breaches against the Maritime Labour Convention 2006 (MLC) and the living and working conditions on a regulated Australian vessel or a foreign-flagged vessel in Australian waters. 

Seafarers are encouraged to use their ship’s onboard complaint procedures to resolve complaints. The vessel must have an onboard complaint procedure for seafarers to make a complaint without fear of recourse (Division 18 of the Marine Order 11 (Living and working conditions on vessel) 2015).

However, in the event it is unable to be resolved onboard, seafarers may make a complaint to the Australian Maritime Safety Authority (AMSA) and we will investigate the complaint. Please refer to the onboard and onshore complaints resolution process for more information.

Every effort is made to ensure the details of the source of the complaint is not revealed during any enquiries.

For safety-related complaints you may use the Marine Safety Concern online form or the Australian Transport Safety Bureau Confidential Reporting Scheme, REPCON.

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Last updated: 

Thursday 11 January 2024