Incomplete application policy for seafarer certificates and endorsements

What is an incomplete application?

Any of the following issues will make an application incomplete:

• required documents are missing, incomplete, expired, or illegible
• the sea service provided does not meet the requirements
• a recent passport-style colour photograph is not included
• any signatures are missing
• the payment is missing or incorrect
• the application form is incomplete.

Note: Incorrect personal details do not usually make an application incomplete, but accurate information is essential for processing.

If your application is incomplete

If your application is incomplete we will notify you in writing.

We will tell you:

• why your application is incomplete
• what you need to provide
• how to provide the required documents or information.

You have one calendar month to provide the documents or information. Do not submit a new application.

If you do not provide everything within one calendar month:

• your application will be closed
• you will not receive a refund
• if you reapply you will need to pay the fee again.

Check the requirements before you apply.