How we use AI
AMSA does not use AI for any decision making that impacts external stakeholders.
We use AI internally in limited scenarios:
- using generative AI to create, draft and summarise content for internal productivity purposes
- running a limited pilot to assess an AI capability that enhances the effectiveness of call centre operators and their ability to service our stakeholders.
How we govern and assess AI use
AMSA’s Information and Data Governance Committee (IDGC) is responsible for the on-going review and risk assessment of the adoption and use of AI for business purposes that affect staff, customers and external stakeholders.
Through the IDGC, AMSA will develop processes to ensure:
- use of AI is appropriately governed
- application and use of AI is appropriate, safe and responsible
- our staff, customers and stakeholders have trust in our usage of AI technology and processes
- risks of using AI within our business systems are identified and addressed
- access and usage of AI across all services within AMSA are appropriately monitored.
Keeping the public informed
As the technology of AI matures and as AMSA progressively assesses opportunities to leverage AI effectively for customer related processes, we will update this statement to outline our AI use.
For enquiries, please contact us.
Our accountable officials
This statement aligns with the Digital Transformation Agency’s (DTA) Policy for the responsible use of AI in government.
AMSA has 2 accountable officials under the DTA’s AI policy:
- the Chief Operating Officer (COO) is responsible for facilitating AMSA’s involvement in cross-government coordination and collaboration
- the Chief Information Officer (CIO) is responsible for ensuring implementation of the Policy for the responsible use of AI in government.