On this page:
When to use this form
You can use this form to:
- provide feedback on AMSA's services or staff
- make a general complaint about your experience with AMSA
- report something that doesn't fall under a specific reporting process.
To give feedback about a marine surveyor, use the accredited marine surveyor complaint and feedback form (form 630) .
This form is not for vessel, safety or seafarer welfare (MLC) complaints.
If you want to report a marine incident, safety concern or submit an MLC complaint go to reporting and registration.
If you don't agree with a decision we've made, you have the right to ask for it to be reviewed.
What happens next
We will confirm we've received your complaint within 2 days. We aim to resolve complaints within 20 working days.
If we can't resolve your complaint, we'll explain why and let you know your other options.
We will also let you know how you can follow up if you aren't satisfied with the outcome.
Your identity and personal information will be treated confidentially. We may need to confirm your identity if the issue involves personal information.
Contacting the Commonwealth Ombudsman
If you’re not happy with the outcome of your complaint, you can take it further.
You can contact the Commonwealth Ombudsman through their website.
Other types of reporting
For other reports or complaints go to:
- Make a Maritime Labour Convention (MLC) complaint
- Report a marine incident
- Submit a marine safety concern
- Make a disclosure or report internal misconduct
- Request documents under the Freedom of Information Act 1982
- Accredited Marine Surveyor complaints and feedback
Submit your feedback
Fill out the online form or email feedback to feedbackandcomplaints@amsa.gov.au