On-shore complaint form: Maritime Labour Convention (MLC)

Use this form to make a MLC complaint about a regulated Australian vessel or a foreign-flagged vessel in Australian waters.

You can use this form to make a complaint about breaches against the Maritime Labour Convention 2006 (MLC) and the living and working conditions on a regulated Australian vessel or a foreign-flagged vessel in Australian waters. 

Seafarers are encouraged to use their ship’s onboard complaint procedures to resolve complaints. The vessel must have an onboard complaint procedure for seafarers to make a complaint without fear of recourse (Division 18 of the Marine Order 11 (Living and working conditions on vessel) 2015).

However, in the event it is unable to be resolved onboard, seafarers may make a complaint to the Australian Maritime Safety Authority (AMSA) and we will investigate the complaint. Please refer to the onboard and onshore complaints resolution process for more information.

Every effort is made to ensure the details of the source of the complaint is not revealed during any enquiries.

For safety-related complaints you may use the Marine Safety Concern online form or the Australian Transport Safety Bureau Confidential Reporting Scheme, REPCON.

Having difficulties?

If you have difficulty submitting this form online, you can email the complaint to onshorecomms@amsa.gov.au or contact us.

* is a mandatory field.

Last updated: 11 January 2024

Ship details
Note: AMSA is unable to assist a foreign-flagged vessel that is outside of Australian waters or not bound for an Australian port. Please refer to the maritime authorities of the next port of call or your flag State for assistance.
Details of the person making the complaint
Contact details
Details of the complaint
Does the complaint relate to general working or living conditions on board a vessel or a single seafarer?
Are you directly affected by the complaint?
Have the onboard complaint procedures been used to try to resolve this complaint?
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